General Terms

All services are provided in accordance with applicable international, European, and Polish transport and trade regulations.

The purchase of the vehicle is carried out from official manufacturers or authorized suppliers in China.

To initiate the process, an advance payment is required, the amount of which is determined by the vehicle model and the supplier's terms.

Placing an order constitutes the client's full acceptance of these terms and conditions.

Final settlement is completed prior to the commencement of international transportation of the vehicle.

The company reserves the right to refuse to provide the service if the request does not comply with legal requirements or logistical limitations.

Payments are accepted exclusively via bank transfer to the company's official bank account.

Customs duties, taxes, fees, and certification expenses are paid separately unless otherwise agreed.

The settlement currency is specified in the contract or commercial offer.

Delivery timeframes depend on the manufacturer's location, the selected method of transportation, customs procedures, and the final destination.

Typical delivery timeframes: • China → EU: 35–55 days • Within the EU: 5–10 days

The client is required to provide a correct delivery address and the recipient's contact details.

The indicated timeframes are approximate and may change due to customs inspections, weather conditions, or port congestion.

Free vehicle storage at the terminal is provided for up to 30 days after arrival unless otherwise agreed.

The company is not responsible for delays caused by force majeure circumstances or actions of third parties.

All vehicles are insured for the duration of international and ground transportation.

Insurance coverage applies exclusively to physical damage incurred during transportation.

Insurance does not cover manufacturing defects, electronic malfunctions, or hidden production characteristics.

The client is required to inspect the vehicle within 24 hours of receipt.

Any damage must be recorded in the delivery and acceptance report.

Claims are accepted within 48 hours from the moment of delivery.

The company's liability is limited to the amount paid for logistical services.

Order cancellation is possible prior to confirmation of the vehicle purchase from the supplier.

After placing an order with the manufacturer, the advance payment may be partially or fully non-refundable, depending on the supplier's terms.

Once production has started, documents have been prepared, or shipment has commenced, refunds are not provided.

In the event of an error on the part of the company, the client is entitled to a full or partial refund in accordance with the contract.

Payments for services rendered or initiated are considered non-refundable.

Provide complete and accurate information required for contract execution, vehicle purchase from the supplier, and subsequent logistics.

Timely provide documents and data required for export and customs clearance.

Promptly respond to company requests within 48 hours in order to comply with agreed timelines.

Ensure timely payment of advance and final payments in accordance with the contract terms.

Provide a correct address and contact information for the final delivery of the vehicle.

Inspect the vehicle upon receipt and record any remarks in the delivery and acceptance report.

In the event of force majeure circumstances, including but not limited to natural disasters, military actions, restrictions imposed by governmental authorities, port strikes, or changes in export and customs regulations, Fadder takes all reasonable measures to minimize possible delays. Each case is considered individually, and delivery timeframes may be adjusted without the application of contractual penalties to the company.